PAYMENT, REFUND, AND CANCELLATION POLICY

 

SCHEDULE – B

This Payment, Refund, and Cancellation Policy (the "Policy") governs the payment

obligations, refund eligibility, and cancellation terms for clients engaging the online

coaching services provided by Power Project FZE trading as 'project HERd’, a

company organized and existing under the laws of the United Arab Emirates,

registered in the Sharjah Research, Technology and Innovation Park (SRTIP) Free

Zone, with its principal place of business at Block B - B14-085, SRTIP Free Zone,

Sharjah, UAE] (hereinafter referred to as the "Company"). By enrolling in the

Company’s services, the Client agrees to be bound by this Policy.

1. Payment Obligations

1.1 Fees. The Client shall pay the fees for the online coaching services (the

"Services") as outlined in the Client Agreement and applicable Schedule A . Fees

are exclusive of any applicable taxes, such as value-added tax (VAT), which shall be

the Client’s responsibility unless otherwise specified.

1.2 Non-Refundable Deposits. All deposits paid by the Client to secure enrollment

in the Services are final and non-refundable under any circumstances, including but

not limited to cancellation, non-engagement, or termination.

1.3 Full Balance Liability. Upon enrollment, the Client is obligated to pay the full

program cost as per the payment Plan as specified in the Client Agreement and

Schedule A, regardless of attendance, participation, or completion of the Services.

Non-engagement or failure to attend sessions does not relieve the Client of this

obligation.If the Client is unable to attend, participate in, or make use of any

scheduled coaching calls, sessions, or program components for any reason, such

absence shall not entitle the Client to a refund, credit, or transfer of fees. It is solely

the Client’s responsibility to attend and engage with the Services as scheduled.

1.4 Payment Plans. If the Company offers a payment plan allowing the Client to pay

Fees in installments, the Client must adhere to the agreed payment schedule.

Missing an installment payment will result in immediate suspension of access to the

Services, including but not limited to coaching sessions, online platforms, and

resources. Suspension does not relieve the Client of their obligation to pay the full

program cost.

1.5 Late Fees. Overdue payments, including missed installments, shall incur a late

fee of 5% of the outstanding amount per month until paid in full. Additionally, interest

may be charged at a rate of 1.5% per month on overdue balances, in accordance

with applicable UAE laws.1.6 Collection Rights. In the event of non-payment, the Company reserves the right

to pursue legal action or engage third-party collection agencies to recover unpaid

balances. The Client shall be responsible for all costs associated with such collection

efforts, including but not limited to legal fees, collection agency fees, and court costs.

1.7 No Chargebacks. The Client waives any right to request chargebacks, payment

reversals, or disputes through their bank, credit card provider, or any other payment

processor for Fees paid or owed to the Company. The Client agrees to resolve any

payment disputes directly with the Company in accordance with this Policy and the

Client Agreement.

2. Refund Policy

2.1 General Policy. Except as provided in Section 2.3, all Fees, including deposits

and installment payments, are non-refundable. This includes, but is not limited to,

situations where the Client fails to attend sessions, does not engage with the

Services, or terminates the Client Agreement early.

2.2 Cancellations. by Company. If the Company cancels a session or materially

changes the Services, the Client may be offered a rescheduled session or, at the

Company’s sole discretion, a pro-rata refund or credit for the affected portion of the

Services.

2.3 Refund Exception. All payments made to the Company are non-refundable. By

purchasing, you acknowledge and agree that no refunds will be issued for change of

mind, cancellation, or dissatisfaction once the service/product has been delivered as

described. Refunds will only be considered in the event the product/service is

defective, damaged or not delivered as agreed. Any such request must be submitted

in writing within [14 days] of delivery.

Refunds are subject to the Company’s approval and may incur an administrative fee

of AED 1000. Deposits remain non-refundable under all circumstances.

2.4 Changes to Dates or Deliverables

Clients acknowledge and agree that any rescheduling of sessions, changes to

deliverables, or adjustments to service dates — whether requested by the Client or

necessitated by circumstances beyond the Company’s control — do not entitle the

Client to a refund. All Fees remain non-refundable and fully payable regardless of

changes to dates, times, or delivery schedules.

2.5 Coach Availability and Response Times

Coaches providing the Services are entitled to reasonable time off, including

holidays, personal leave, sick leave or periods of unavailability. While the Company

will make reasonable efforts to respond to Client inquiries promptly, responses may

take up to 24 hours during normal business days. Clients acknowledge andagree that delays in response or temporary unavailability of coaches do not

constitute grounds for refunds, fee reductions, or cancellation of the Services.

3. Cancellation Policy

3.1 Cancellation by Client. The Client may cancel their participation in the Services

by providing Fifteen (15) days written notice to the Company. Cancellation does not

relieve the Client of their obligation to pay the full program cost. No refunds will be

issued for Fees already paid, except as provided in Section 2.3.

3.2 Cancellation by Company. The Company may cancel the Client’s participation

in the Services immediately upon written notice if the Client: (a) fails to make timely

payment of Fees; (b) breaches the Client Agreement, including conduct standards;

or (c) engages in behavior deemed detrimental to the Company or its community.

Upon cancellation, the Client shall remain liable for any outstanding Fees.

4. Payment Methods

4.1 Accepted Methods. Payments shall be made via bank transfer, credit card, or

online payment platform as specified in the Client Agreement. Payments must be

made in UAE Dirhams (AED) unless otherwise agreed.

4.2 Currency and Taxes. All Fees are quoted exclusive of VAT or other applicable

taxes. The Client is responsible for any taxes levied on the Services, and the

Company may collect such taxes as required by UAE law.

5. Dispute Resolution

5.1 Payment Disputes. Any disputes regarding payments, refunds, or cancellations

must be submitted in writing to [email protected] within seven (7) days of the

issue arising. The Company will review and respond to disputes within a reasonable

timeframe.

5.2 Governing Law. This Policy is governed by the laws of the United Arab Emirates.

Any disputes arising from this Policy shall be resolved exclusively by the Courts of

Sharjah, UAE.

6. Miscellaneous

6.1 Amendments. The Company reserves the right to update this Policy at any time,

with notice provided to the Client via email or the Company’s platform. Continued

participation in the Services constitutes acceptance of the updated Policy.6.2 Severability. If any provision of this Policy is held invalid, the remainder shall

continue in full force.

6.3 Contact. For questions or concerns regarding this Policy, the Client may contact

the Company at [email protected]

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